Customer Satisfaction Manager

Stylized gray silhouette of a roaring jaguar with a curled tail.

As our new Customer Satisfaction Manager, you’ll be the primary point of contact for our content creators – ensuring that every interaction, process, and result meets the highest standard of service and professionalism.

You’ll monitor performance KPIs, collect feedback, schedule and document meetings, and keep communication between creators and the internal team fluid and frictionless.

This role is perfect for someone who deeply cares about customer experience and has an eye for clarity, structure, and fast communication. You’ll be responsible for making creators feel supported, informed, and seen — every single day.


Your Responsibilities:

  • Acting as the main contact person for our creators
  • Daily reporting on creator performance, KPIs, and task completion
  • Proactively identifying creator needs and addressing concerns
  • Scheduling meetings between creators and team leads
  • Creating professional meeting notes, formatted in Safari Studios’ branding
  • Uploading and maintaining a clear archive of all meeting documentation
  • Communicating feedback between creators and internal teams
  • Ensuring consistent satisfaction and trust throughout the cooperation
  • Coordinating with Marketing, Chat, and Content teams to keep creators aligned and informed

Why Safari Studios?

At Safari Studios, we believe in building a high-performance environment where talented individuals can grow, take responsibility, and have a real impact. Whether you’re located in Dubai, Miami, Berlin, Hamburg, or working remotely from anywhere in the world — you’ll be part of a fast-moving and highly motivated team.

We don’t just offer a job — we offer the opportunity to become part of a company that is actively shaping the future of the creator economy. With flat hierarchies, direct communication, and clear responsibilities, you’ll experience what it means to be seen, supported, and empowered.

What You Can Expect

  • A remote-first team working across international locations
  • Clear development opportunities and long-term growth potential
  • A work culture based on reliability, clarity, and trust
  • Regular check-ins, performance feedback, and transparent communication
  • Full autonomy in your role with operational support as needed
  • Efficient and fully digital workflows with professional infrastructure


Please note: Salary and compensation models are discussed individually during the application process, based on your experience, qualifications, and the scope of your responsibilities.

Stylized gray silhouette of a roaring jaguar with a curled tail.
Nana Lomangco
Human Ressource Manager, Safari Studios

Become Part of Safari Studios

We’re not hiring to fill roles.We’re looking for sharp minds who want to build an empire with us.